Lead Data Replacement Policy

IMPORTANT: This is placeholder text outlining a potential replacement policy. Define your actual policy based on your business model, accuracy guarantees, and operational capabilities. Consult legal counsel.

At ProspectPro ("we," "us," or "our"), we strive to provide the most accurate B2B lead data possible through our verification processes. We understand that occasionally, some data points may become outdated or contain errors despite our best efforts. This policy outlines the conditions under which we offer replacement credits for inaccurate data points within the lead lists purchased from us (the "Service").

1. Scope of Policy

This policy applies only to purchased B2B lead lists delivered by ProspectPro. It does not apply to free sample lists, add-on services (like Campaign Setup or AI Content Packs, which may have separate terms), or data obtained from sources other than ProspectPro.

2. Definition of Inaccurate Data Eligible for Replacement

We offer replacement credits for the following types of verified inaccuracies, reported within the timeframe specified in Section 3:

• Hard Bounced Email Address: An email address that results in a permanent delivery failure notification (e.g., user unknown, domain doesn't exist) from a reputable email service provider upon your first attempt to contact them. Temporary bounces (e.g., mailbox full, server temporarily unavailable) are not eligible.
• Disconnected Phone Number: A primary business phone number provided that results in a standard "disconnected" message or recording upon the first dialing attempt. Incorrect extensions or difficulty reaching a person do not qualify if the main number connects.
• Incorrect Company Association: A contact person who is verified to no longer be employed at the listed company at the time the list was delivered. (Requires reasonable proof, e.g., updated LinkedIn profile showing a different current employer for a significant period).

Minor inaccuracies (e.g., slight title variations if the role is fundamentally similar, secondary phone number issues, minor spelling errors not affecting deliverability) are generally not eligible for replacement credits.

3. Reporting Timeframe

To be eligible for replacement credits, inaccuracies must be reported to ProspectPro within **30 days** of the original lead list delivery date. Reports submitted after this period will not be eligible.

4. Replacement Process

To request replacement credits:

1. Compile a list of the specific leads (including Company Name, Contact Name, and the specific inaccurate data point) you believe are eligible for replacement based on the criteria in Section 2.
2. Include reasonable evidence for each claim (e.g., screenshot of hard bounce notification with headers visible, notes on disconnected number message, link to updated public profile showing different employment).
3. Email this compiled list and evidence to our support team at support@prospectpro.com with the subject line "Lead Replacement Request - Order [Your Order Number]".
4. Our team will review your request and evidence, typically within 3-5 business days.
5. If the inaccuracies are verified and meet the policy criteria, we will issue replacement credits equal to the number of verified inaccurate leads. These credits can be applied towards your next lead list purchase from ProspectPro.

We do not provide cash refunds for inaccurate data; replacement is offered solely in the form of credits for future purchases.

5. Limitations

• The total number of replacement credits issued for any single order will not exceed [e.g., 10-15]% of the total leads in that order, acknowledging that 100% accuracy in real-time B2B data is challenging.
• Replacement credits are non-transferable and must be used within [e.g., 6 months] from the date of issue.
• This policy is subject to change at our discretion. The policy in effect at the time of your purchase will apply.
• We reserve the right to deny replacement requests if we suspect abuse of this policy or if sufficient evidence of inaccuracy is not provided.

6. Contact Us

For questions about this Replacement Policy or to submit a request, please contact our support team:

ProspectPro Support
Email: support@prospectpro.com